This is just one e-commerce related question that’s on my mind for the CNP Expoin Orlando, May 20 – 22nd. But I can assure you there are many more questions – and plenty of answers – given the CNP Expo agenda and speakers; use the #CNPExpo hashtag to engage on Twitter.Fact is I haven’t been focused on e-commerce for a while but everything we do online is ultimately intended to help our businesses drive revenue and retain happy customers; lowering costs is a key objective, too. One of the fundamentals of business is that it’s easier and less costly to keep an existing customer than to

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 Infographics are very popular these days. They are generating some of the highest-performing social sharing results when compared to other content on social channels.  Blame it on mobile and Twitter -- people have less interest and time to read and you know what they say, “a picture is worth a 1,000 words.”   So we were pleased to learn that WordStream included us in their Internet Marketing 150, a list of the top software and SaaS providers in the Internet marketing space.  As a global software company, we pride ourselves in producing cutting-edge technology that allows us to deliver

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I’ve been thinking a lot about customer experience management innovation and operations lately given recent conversations, events and research. I recently attended the Gartner PCC/Customer 360 event in Orlando and a comment from Ed Thompson, during one of his sessions, really stuck with me. He said there is no customer experience management market – virtually any technology today can contribute to and influence customer experience including, for example, a vending machine.A vending machine?  Yes, think about it from two points of view. Before connectivity technologies and today. Vending

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 A key component of our Global Community Practice strategy illustrated above, we recently launched a new initiative called the Ektron Inner Circle.  The launch followed an intensive week of customer experience and relationship management discussions at the Gartner PCC/360 event in Orlando last month; good timing. As always, Gartner delivered relevant content, ideas and research for anyone interested in being more successful in our world of empowered customers.And that's exactly the point. Customers, partners, developers, employees and other influencers all possess higher degrees

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 We value advocacy and feedback from thousands of members in the Ektron community. This is especially true when feedback comes from authentic people with real Ektron experiences and credible opinions. There are a number of ways to engage to share your thoughts and express your affection for Ektron. Click through the sites below for more details: Express your appreciation for Ektron on Amplicate Join the Ektron Inner Circle, our new advocacy portal Tweet #Ektron on Twitter  Like us on Facebook Share your Ektron related pictures on Flickr Join the Ektron LinkedIn group and follow Ektron on

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